Solving Problems

Dell™ 2007WFP Flat Panel Monitor

Monitor Specific Troubleshooting

Common Problems

Video Problems

Product Specific Problems

Universal Serial Bus (USB) Specific Problems

Dell™ Soundbar (Optional) Troubleshooting

CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.

Monitor Specific Troubleshooting

Self-Test Feature Check

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

Turn off both your computer and the monitor.
Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue connector) cables from the back of computer.

Turn on the monitor.

The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains green. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.

This box also appears during normal system operation if the video cable becomes disconnected or damaged.
Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system, because your monitor is functioning properly.

NOTE: Self test feature check is not available for S-Video and Composite video modes.

Common Problems

The following table contains general information about common monitor problems you might encounter.

COMMON SYMPTOMS

WHAT YOU EXPERIENCE

POSSIBLE SOLUTIONS

No Video/ Power LED off No picture

Check connection integrity at both ends of the video cable
Electric outlet verification
Ensure power button depressed fully

No Video/ Power LED on No picture or no brightness

Increase brightness & contrast controls via OSD
Perform monitor self-test feature check
Check for bent or broken pins

Poor Focus Picture is fuzzy, blurry or ghosting

Auto Adjust via OSD
Adjust Phase and Pixel Clock controls via OSD
Eliminate video extension cables
Perform monitor reset
Lower video resolution or increase font size

Shaky/Jittery Video Wavy picture or fine movement

Auto Adjust via OSD
Adjust Phase and Pixel Clock controls via OSD
Perform monitor reset
Check environmental factors
Relocate and test in another room

Missing Pixels LCD screen has spots

Cycle power on-off
These are pixels that are permanently off and is a natural defect that occurs in LCD technology

Stuck-on Pixels LCD screen has bright spots

Cycle power on-off
These are pixels that are permanently on and is a natural defect that occurs in LCD technology

Brightness Problems Picture too dim or too bright

Perform monitor reset on "Factory Reset"
Auto Adjust via OSD
Adjust brightness & contrast controls via OSD

NOTE: When using '2: DVI-D', the contrast adjustment is not available.

Geometric Distortion Screen not centered correctly

Perform monitor reset on "Display Reset"
Auto Adjust via OSD
Adjust brightness & contrast controls via OSD
Ensure monitor is in proper video mode

NOTE: When using '2: DVI-D', the positioning adjustments are not available.

Horizontal/Vertical Lines Screen has one or more lines

Perform monitor reset on "Display Reset"
Auto Adjust via OSD

Adjust Phase and Pixel Clock controls via OSD
Perform monitor self-test feature check and determine if these lines are also in self-test mode
Check for bent or broken pins

NOTE: When using '2: DVI-D', the Pixel Clock and Phase adjustments are not available.

Sync Problems Screen is scrambled or appears torn

Perform monitor reset on "Display Reset"
Auto Adjust via OSD
Adjust Phase and Pixel Clock controls via OSD
Perform monitor self-test feature check to determine if scrambled screen appears in self-test mode
Check for bent or broken pins
Boot up in the "safe mode"

LCD Scratched Screen has scratches or smudges

Turn monitor off and clean the screen
For cleaning instruction, see Caring for Your Monitor.

Safety Related Issues Visible signs of smoke or sparks

Do not perform any troubleshooting steps
Monitor needs to be replaced

Intermittent Problems Monitor malfunctions on & off

Ensure monitor is in proper video mode
Ensure video cable connection to computer and to the flat panel is secure
Perform monitor reset on "Factory Reset"
Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode

Missing Color Picture missing color

Perform monitor self-test feature check
Check connection integrity at both end of the video cable
Check for bent or broken pins

Wrong Color Picture color not good

Change the color to "PC Custom Color" or "MAC Custom Color"
Adjust R/G/B value of "PC Custom Color" or "MAC Custom Color"
Change the Color Format to "PC RGB" or "YPbPr" (for Video/DVI-HD inputs)

Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen

Use the Power Management feature to turn off the monitor at all times when not in use
Alternatively, use a dynamically changing screensaver

Video Problems

COMMON SYMPTOMS	WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS
No Video	No signal indicator is displayed	Check Video Input Selection Composite: Yellow colored RCA jack S-Video: Typically a round 4 pin jack
Low Quality DVD playback	Picture not crisp and some color distortion	Check DVD connection Composite gives good picture S-Video gives better picture
Blinking Video	Video is blinking or discontinuous	Check DVD connection Composite gives good picture S-Video gives better picture Check if DVD player is HDCP compliant. Some non-compliant players may exhibit blinking video and others will display a raster screen.

NOTE: When choosing S-Video, Composite video, Auto Adjust function is not available.

Product Specific Problems

SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS

Screen image is too small Image is centered on screen, but does not fill entire viewing area

Perform monitor reset on "Factory Reset"

Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen

Turn the monitor off and unplug the power cord and then plug back and power on

The monitor will not go into power saving mode. No picture, the LED light is green. When press “+”, “-” or “Menu” key, the message “ No S-Video input signal ” or “ No Composite input signal ” will appear.

Move mouse or hit any key on the keyboard on the computer or activate video player, then access the OSD to set Audio to “ off ” state.

No Input Signal when user controls pressed No picture, the LED light is green. When press “+”, “-” or “Menu” key, the message “ No S-Video input signal ” or “ No Composite input signal ” will appear.

Check the signal source Make sure the Computer is not in power saving by moving mouse or pressing any key on the keyboard.

Check to make sure Video Source to S-Video, Composite or Component is powered and playing video media.

Check whether the signal cable is plugged in and seated properly. Re-plug the signal cable if necessary.

Re-boot the computer or video player.

The monitor will not fill the entire screen. The picture can’t fill the height or width of the screen.

Due to the non-standard formats of DVDs, the monitor may not show the full screen pictures.

NOTE: When choosing DVI-D mode, Auto Adjust function is not available.

Universal Serial Bus (USB) Specific Problems

SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS

USB interface is not working USB peripherals are not working

Check that your monitor is powered ON.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).
Switch off and then turn on the monitor again.

Reboot the computer.

High Speed USB 2.0 interface is slow. High Speed USB 2.0 peripherals working slowly or not at all.

Check that your computer is USB 2.0 capable.
Verify USB 2.0 source on your computer.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector).

Reboot the computer.

Dell™ Soundbar (Optional) Troubleshooting

COMMON SYMPTOMS

WHAT YOU EXPERIENCE

POSSIBLE SOLUTIONS

No Sound No power to Soundbar - the power indicator is off.
(built-in DC power supply. i.e. 2007WFP )

Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (green LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the monitor.
Confirm that the monitor has power.
If the monitor has no power, see Monitor Specific Troubleshooting for monitor common problem.

No Sound Soundbar has power - power indicator is on.

Plug the audio line-in cable into the computer's audio out jack.
Set all Windows volume controls to their maximum.
Play some audio content on the computer (i.e. audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (i.e. portable CD player).

Distorted Sound Computer's sound card is used as the audio source.

Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).

Distorted Sound Other audio source is used.

Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the audio source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
Clean and reseat the audio line-in plug.

Unbalanced Sound Output Sound from only one side of Soundbar

Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).

Low Volume Volume is too low.

Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (i.e. portable CD player).

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SPECIFIC SYMPTOMS	WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS
Screen image is too small	Image is centered on screen, but does not fill entire viewing area	Perform monitor reset on "Factory Reset"
Cannot adjust the monitor with the buttons on the front panel	OSD does not appear on the screen	Turn the monitor off and unplug the power cord and then plug back and power on
The monitor will not go into power saving mode.	No picture, the LED light is green. When press “+”, “-” or “Menu” key, the message “ No S-Video input signal ” or “ No Composite input signal ” will appear.	Move mouse or hit any key on the keyboard on the computer or activate video player, then access the OSD to set Audio to “ off ” state.
No Input Signal when user controls pressed	No picture, the LED light is green. When press “+”, “-” or “Menu” key, the message “ No S-Video input signal ” or “ No Composite input signal ” will appear.	Check the signal source Make sure the Computer is not in power saving by moving mouse or pressing any key on the keyboard. Check to make sure Video Source to S-Video, Composite or Component is powered and playing video media. Check whether the signal cable is plugged in and seated properly. Re-plug the signal cable if necessary. Re-boot the computer or video player.
The monitor will not fill the entire screen.	The picture can’t fill the height or width of the screen.	Due to the non-standard formats of DVDs, the monitor may not show the full screen pictures.